Partnership Healthcare Manager
Contract type: Permanent
Hours: Full Time
Location: Brainomix Head Office, Oxford (candidates looking for remote working could also apply)
Company background: Brainomix (www.brainomix.com) is a spin-out company from the University of Oxford that develops and deploys imaging decision support software as a medical device. Brainomix provides solutions for multiple indications including the handling and analysis of both brain and thoracic CT imaging, with extensive international collaborations with academic, clinical and industry partners. Brainomix provides software that is prospectively used for clinical and research decision making around the world. We build world-class medical imaging software products which are sold in multiple international markets, and to accomplish this, we believe in creating a first-class working environment for a first-class team.
The Healthcare Manager is responsible for managing a portfolio of Brainomix installations and optimising customer use of the system within hospitals. This will involve working closely and collaboratively with customers, with internal Brainomix colleagues including sales, clinical research, R&D and regulatory teams, and with external third parties e.g. agents or distributors.
The Healthcare Manager will ensure project objectives are met and will be responsible for installation, testing, training, and ongoing support for clinical and research users of the Brainomix systems.
Although many installations are delivered remotely, the role will occasionally involve international travel, with on-site visits for installation and training. Specific to this role will be the need to deliver installations not only for clinical practice, but also research use, including use within international clinical trials.
- Managing a portfolio of clinical and research healthcare accounts across multiple regions
- Achieving corporate and partner targets for installation and go-live timelines
- Carrying out installation activities including server / VM deployment and integration with hospital systems (e.g. CT scanners and PACS)
- Delivering product demo presentations and training for relevant stakeholders
- Supporting clinical research projects, both from an operational and data processing standpoint
- Developing relationships with key users and stakeholders, including clinicians, IT teams, project managers and administrative staff, and exceeding customer needs and expectations
- Support customers with risk and data processing impact assessments to ensure successful project outcomes
- Work with Clinical Research, Product Development, Sales and Marketing to understand and identify customer needs to drive product improvements
- Proactively identify operational issues at customers and determine and implement fast and effective solutions
- Actively managing data within internal and external data governance and security frameworks.
Skills & experience
- A minimum of 2 years’ experience dealing with healthcare providers and a good understanding of the clinical working environment.
- Familiarity with radiology systems, ideally including decision support software systems.
- An understanding of how to deploy and support clinical application systems or software.
- A degree in a scientific or technical discipline is preferred, although not essential, if the candidate can demonstrate excellent technical ability through other training and qualifications.
- The ability to identify and clearly record problems, either reported by users or discovered through your own observation, for technical staff to investigate.
- Understanding of the organisational structure of hospital staff and administrators in multiple regions.
- In-depth understanding of hospital IT infrastructure, including networking, server deployment, email, and information security.
- Ability to understand and use remote access systems (e.g. VPN, Citrix, TeamViewer) to interact with services running on hospital networks.
- Understanding of the role of PACS and DICOM imaging communication systems, and the relationship between study, series, and image metadata in radiology images.
- Ability to propose, interpret and discuss clinical workflows.
Preferable Skills and Attributes:
- Friendly and confident manner when interacting with diverse user groups (physicians, radiographers, nurses, IT staff, PACS managers, business administrators)
- The ability to communicate the purpose, features, and use of software systems (once trained on the system in question)
- The ability to understand and present clinical data
- Basic research and data analysis skills, specifically to support clinical research activity
- The flexibility to cope with frequent changes in products and healthcare systems
- Familiarity with networking and system administration tools and commands, e.g. SSH, IP network configuration, SMTP configuration, Active Directory / LDAP integration, VM deployment, SSL certificates
- Familiarity with using PACS systems and CT scanner workstation software
- Willingness to travel to sites internationally and build relationships with users
- Strong communication and networking skills
- Excellent planning and organisational skills; tenacious, has a self-starting approach – comfortable with deadlines
- Self-motivation, drive and ability to take the initiative
- Excellent oral and written English
- Additional language skills are desirable, e.g. Polish, French or Chinese
To apply for the role please email a copy of your covering letter and CV to firstname.lastname@example.org